Banks pushing to buy more insurance agencies
The acquisition of multiple insurance agencies, pioneered by the likes of Norwest and BB&T, is on the cusp of spreading widely among banks as they become more comfortable with their first acquisitions. Now they’re seeking to expand that line of business, not just cross sell products to bank customers.
Union Bank in Ottawa, Ill., for example, is getting comfortable with the integration of the insurance agency it bought last year, and is now looking around to buy another.
Scott Grigsby, president and CEO of Union Bank, said the October purchase of the Mercier Agency was actually two agencies in one. Just before Union’s acquisition of privately-held Mercier, Mercier had acquired the Bryan Agency. The agency has been rechristened Union Financial Services, and has both insurance and brokerage services.
"We are looking at expanding," said Grigsby. "We’re in quite a few markets right now throughout Illinois and we think that acquiring different books of business in those markets might be an advantage." He added that the $625-million-asset bank took a year-and-a-half to two years to buy an agency because it took that long to find one it really wanted.
"You don’t just buy one insurance agency and be satisfied you’re in the insurance business. You grow it and get economies of scale. Get the initial base and build on that," said John Pottridge, who heads up his own bank consulting firm in Alexandria, Va. Pottridge has one bank client which is nearing the close of a deal to buy its fourth agency.
Pottridge said that the new movement is to buy the first agency and let it continue to run without immediately handing over the bank’s biggest asset: its customer base. The key to making the insurance business really work and meet profitability expectations is in developing a strategic plan to acquire insurance agencies over time in a way that makes sense for the bank, he said. The agencies should be chosen on the basis of what kind of insurance business the agency has and how well that blends in with or adds to the bank’s customer base. Another consideration is the location in the bank’s market. As the agencies are chosen and acquired, an integrated and fully developed sales and marketing plan must be implemented. Part of the plan is to have provisions for how the bank’s customer base will be used for the entire insurance organization as it develops. Too often, a bank will buy its first agency, and turn over the entire customer base to the single agency, which probably will not have the entire range of products the bank aims to offer, and that can be a mistake.
Pottridge explained that the downfall of many banks which bought an agency, and were disappointed when it did not prove to be the cash cow they envisioned, was a lack of coordination. Customers with auto loans were pitched auto insurance. Later, if they bought a house, they were pitched mortgage insurance. Pottridge said they should have been approached with a package of products that could be offered from the entire insurance organization, which might have been the merged entity of several agencies. "You can’t seesaw your bank customers. You’ll confuse them," he said.
Ken Reynolds, executive director of the Association of Banks in Insurance (ABI), agreed, saying Pottridge is "forecasting the next wave." But he cautioned bankers to make sure they had their first acquisition under their belt. "I would agree it makes sense once you’ve created the first successful model, figure out how to integrate it into your program. As your base of business supports additional agencies, it makes sense to expand," he said.
Norwest, the granddaddy of insurance-agency-owning banks, has been in the business of expanding for so long it has grandfathered abilities many other banks don’t. But an official at the Minneapolis-based bank recently merged with Wells Fargo said no matter how big you get, the strategy is the same: get a new insurance agency to get into a new market.
"A community we don’t have a presence in–a quick way to get in, better than a de novo, is to buy a good agency, well-run with top-notch talent. Otherwise, we’re not interested," said Charlie Hendrickson, executive vice president of Norwest Insurance Inc., soon to be called Wells Fargo Insurance.



